[Repairs & Returns]

• [Before you Contact Viking]
• [Repair]
• [Exchange]
• [Contacting Technical Support]

  [Warranty]

  Repairs & Returns

Before you Contact Viking!

To provide you with better service, be sure you can answer "YES" to the following questions before you call:

1. Do you know the model number and serial number of the product (see attached serial label)?
2. Have you read the Technical Practice (instruction sheet)?
3. If calling live support, do you have your Technical Practice (instruction sheet) in front of you?
4. If calling live support, do you have access to the problem product (are you on-site)?

Returning Products For Repair

The following procedure is for equipment that needs repair:

1. Customer must contact Viking's Technical Support Department to determine possible causes for the problem. The customer MUST have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.  The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14) calendar days from the date of issue.
3. Return equipment in the original box or in proper packaging so as to avoid damage while in transit. Static sensitive equipment, such as a circuit boards, should be in an anti-static bags, sandwiched between foam and individually boxed. All equipment should be wrapped to avoid packing material lodging in or sticking to the equipment. Include ALL parts of the equipment. C.O.D. or freight collect shipments cannot be accepted!
   
   Ship cartons prepaid to: Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI 54016
   
   
4. Be sure to include your return shipping address inside the box. We cannot ship to a P.O. Box.
5. In large print, write the R.A. number on the outside of each carton being returned.

Returning Product For Exchange

The following procedure is for equipment that has failed out-of-box (within 10 days of purchase):

1. Customer must contact Viking's Technical Support Department to determine possible causes for the problem. The customer MUST have a complete description of the problem, with all pertinent information regarding the defect, such as options set, conditions, symptoms, methods to duplicate problem, frequency of failure, etc.  The customer MUST be able to step through recommended tests for diagnosis.
2. If the Technical Support Product Specialist determines that the equipment is defective based on the customer's input and troubleshooting, a Return Authorization (R.A.) number will be issued. This number is valid for fourteen (14) calendar days from the date of issue.
3. After obtaining the R.A. number, return the approved equipment to your distributor, referencing the R.A. number. Your distributor will then replace the product over the counter at no charge. The distributor will then return the product to Viking using the same R.A. number.
4. The distributor will NOT exchange this product without first obtaining the R.A. number from you. If you haven't followed the steps listed in 1, 2 and 3, be aware that you will have to pay a restocking charge.

  Contacting Technical Support

If you have a problem and have reviewed "Before you Contact Viking" (above)... 

Please browse Technical Support

-or-

Call Viking's Live Technical Support at (715)386-8666 (Hours)

  Warranty