Product Support

Need help with one of our products? No worries, we got your back. Find support for your product below.

Online Support Forums

Log in to our Product Support Forum to discuss questions with other members of the Viking community for everything related to Viking Electronics.

Online Support Forums

Send Us A Support Ticket

Our support staff is available to answer your questions. Create and follow a ticket with your inquiry and our support team will be happy to assist you.

Create A Support Ticket

Call Us For Direct Support

Need to speak directly with our support staff? Give us a call at 715-386-8666. We are available Monday - Friday 8:00am - 5:00pm Central Time.

Find Your Product’s Documentation

Find Documentation Alphabetically

1600A Series - ADA Compliant Emergency Phones

1600-IP Series - ADA Compliant VoIP Emergency Phones

22TB-IP - Ceiling Tile SIP/Multicast Talk-Back Speaker

25-30-35-40AE - Paging Horn and Ceiling Speakers

300AE - 30 Watt Paging Horn 8 Ohm and 70/25V

40-IP - SIP / Multicast Speaker

40TB-IP - SIP / Multicast Talk-Back Speaker

ACA-1A - Single Port Automated Call Attendant

AES-2000 - Accessible Entry System

AES-2005 - Accessible Entry System with Color Video Camera

AIB-1 - Audio Isolation Board

AR-1 - Automated Receptionist

ARS Series - Area of Refuge Signs

BLK-4 - Line Status LED Strobe / Beacon Light Kit

C-1000B - Door Entry and CCTV Camera Controller

C-200 - Basic Single Entry Phone Interface

C-2000B - Advanced Door / Gate Entry Phone Controller

C-250 - Entry Phone Controller with Call Forwarding

C-3000 - Apartment Entry System

C-4000 - Apartment / Office Entry Controller

C-500 - Advanced Two Door Entry Phone Controller with Call Forwarding

CL Series - Wireless Analog / Digital Clocks and Accessories

CPC-1 - CPC Disconnect

CPC-4 - 4 Channel CPC Disconnect

CTG-1A - Clock Controlled Tone Generator

CTG-2A - Networked Clock Controlled Tone / Message Generator and Master Clock

D-Series - Name Directories

DB40 - Door Bell Button Panel

DLE-200B - Two Way Phone Line Simulator

DLE-300 - Advanced Line Simulator

DNA-510 - Digital Mass Notification Announcer

DVA-1003B - Three Channel Digital Voice Announcer

DVA-2WA - Digital Voice Announcer with Built-In Amplifier

DVA-3003 - 3 Channel Digital Voice Announcer

DVA-500A - Digital Voice Announcer

DVA-LPA - Line Powered Digital Voice Announcer

DVA-TNT - Time and Temperature Announcer

E-10/20/30/32-IP - VoIP Entry Phones

E-10A/E-20B - Speaker Phones

E-1600A-MK-GNP - E-1600A Gooseneck Pedestal Mounting Kit

E-1600A-TP-GT - ADA Emergency Phone Replacements for Talk-A-Phone and GAI-Tronics

E-30-PT - Speaker Phone with Push to Talk Button

E-30/E-32 - Handsfree Speaker Phones with Dialers

E-35 - Handsfree Speaker Phone with Dialer and Color Video Camera

E-35-IP - VoIP Entry Phones with Analog Color Video Camera

E-40 Series - Compact Single Gang Entry Phone with LED

E-50 Series - Compact Entry Phones with Color Video Camera

E-60 Series - Double Gang Entry Phones with LED

E-60-IP Series - Double Gang Mount VoIP Entry Phones

E-65 Series - Double Gang Entry Phones with Color Video Camera

E-70 Series - Double Gang Entry Phone with Built-In Proximity Card Reader

E-75 Series - Double Gang Video Entry Phones with Built-In Proximity Card Reader

ERAM-4M - Four Minute Memory Expansion Kit for the AES-2000

ERAM-60 - Memory Expansion Kit for the DVA-3003

ES-1 - Stand Alone Door Controller Entry System

ES-3 - AES-2000 / AES-2005 Door Controller

EV-1 - Emergency Voice Location Announcer

FAXJ-1000 - FaxJack Phone/Fax Switch

FBI-1A - Anti-Feedback Paging Interface

FXI-1A - FXO / FXS / Telecom Smart Paging Interface

GLS-12 - 12 Circuit Ground to Loop Start Converter

HD-1 - Handset Interfaced Touch Tone Dialer

HF-3W - Handsfree Talkback Amplifier

K-1200 - Multi-Button Handsfree Entry Phone

K-1200-IP - VoIP Entry Phone System with 12 Button Auto Dialer

K-1205 - Multi-Button Handsfree Entry Phone with Camera

K-1205-IP - VoIP Entry Phone System with 12 Button Auto Dialer & Camera

K-1270 - Entry Phones with Keypads and Proximity Card Readers

K-1270-IP - VoIP Entry Phone System with Proximity Card Reader

K-1275 - Entry Phones with Keypads, Proximity Card Readers and Color Camera

K-1275-IP - VoIP Entry Phone System with Built-In Proximity Card Reader and Color Camera

K-1500 Series - Stainless Steel Panel Telephones

K-1500-E / EHFA - Emergency / Elevator Phones

K-1500P-D/W - Wall and Desk Phones with Ringer and Network

K-1700-3 Series - Handsfree Entry Phones with Keypads

K-1700-IP Series - VoIP Entry Phone System with Built-In Keypad

K-1705-3 Series - Video Entry Phones with Keypads

K-1705-IP Series - VoIP Entry Phone System with Built-In Color Camera

K-1770-3 Series - Entry Phones with Keypads and Proximity Card Readers

K-1770-IP Series - VoIP Entry Phone System with Proximity Card Reader

K-1775-3 Series - Video Entry Phones with Keypads and Card Readers

K-1775-IP Series - VoIP Entry Phone System with Built-In Proximity Card Reader and Color Camera

K-1900 Series - Hot Line Phones

K-1900-3 - Door Entry Dialer

K-1900-30 - Touch tone Dialer with Redialing

K-1900-4 - Hot-Line Pulse Dialer

K-1900-5 - Hot-Line Touch Tone Dialer

K-1900-6-IP / K-1900-7-IP - VoIP Panel Phones with Auto Dialer and Relay Control

K-1900-7 - Hot-Line Panel Phone

K-1900-8 - Hot-Line Panel Phone with Keypad

K-1900-8-IP - VoIP Phone with Auto Dialer, Keypad, and Entry System

K-1900-9 - Single or Multi-Number Dialer

K-2000-DVA - Eight-Input Voice Alarm Dialer or Store Caster

K-202-DVA - Two-Input Voice Alarm Dialer

K-6000-DVA - Automated Voice Message Delivery System

K-600F - Night Bell Over Paging Adapter

LC-3 - Three Port Line Concentrator

LC-6 - Six Port Line Concentrator for Emergency Phones

LC-8 - Eight Port Line Concentrator

LDB-1 - Loop Detect Board

LDB-2 - Ring / Loop Detector

LDB-3 - Line Status LED Strobe/ Beacon Light Kit

LLA-1 - Long Loop Adapter

LLA-4 - Four Line Long Loop Adapter

LM-1A - Message Waiting LED Lamp Retrofit Kit

LM-24D - Line Status Display

LPL-1 - Line Powered Off Hook, Ring and Message Waiting Indicator

LPR-1 - Telephone Line Powered Ringer

LRR-4 / LRT-4 - Long Range 4 Channel Receivers / Transmitters

LS-911 - Analog Line-Sharing Device for VoIP Phone Systems

LSD-2 - Line Sharing Device

LSR-1 - Line Seizure Relay

LV-1K - Line Verification Panel with Key Switch

M2W - Paging Power Amplifier

MSB-30 - Mic/Speaker/Button Panel for IP Cameras

MTG-10 - Multi-Tone Generator

NS-1 - On-Off Toggle Switch

PA-15 - 15 Watt Telecom Paging Amp with Loud Ringing

PA-2A - 2 Watt Telecom Paging Amp with Loud Ringing

PA-30 - 30 Watt Telecom Paging Amp with Loud Ringing

PA-60 - 60 Watt Two Zone Power Amplifier

PA-IP - SIP / Multicast Paging Adapter with Amplifier

PAN-1A - Panasonic Doorphone Station Adapter

PB-1 - Panic Button Kit

PB-100 - Polling Bridge and Phone Line Interface

PF-6A - Power Fail Bypass or Ground to Loop Start Converter

PI-1A - Telecom Paging Interface

PNL40 Series - E-40 Replacement Faceplates

PNL50 Series - E-50 Replacement Faceplates

PNL60 Series - E-60 Replacement Faceplates

PNL65 Series - E-65 Replacement Faceplates

PNL70 Series - E-70 Replacement Faceplates

PNL75 Series - E-75 Replacement Faceplates

Proximity Cards/Fobs - Proximity Cards and Key Ring Fobs

PRX-1 - 125KHz Proximity Card Reader

PRX-2 - 125KHz Proximity Card Reader with Keypad

PRX-3 - Medium Range 125KHz Proximity Card Reader

PRX-3-MK Series - Gooseneck Pedestal Mounting Kits for the PRX-3 Card Reader

PRX-4 - Keypad with Wiegand Output

PRX-5 - 125KHz Mullion-Mount Proximity Card Reader with Keypad

PS-48-RGA - Talk Battery and Ring Voltage Power Supply

PTR-1 - Telecom Recorder

Q170600 RINGER - Add a Ringer to Viking Telephones

RAD-1A - Remote Access Device

RAD-AMP - Amplified Remote Access Device

RC-2A - Remote Touch Tone Controller

RC-3 - 3 Relay Remote Touch Tone Controller

RC-4A - Network Enabled Relay Controller

RG-10A - Ring Booster

RG-204 - 4 Line Ring Shaper / Booster

RG-212 - 12 Line Ring Shaper / Booster

RG-224 - 24 Line Ring Shaper / Booster

RG-4 - Ring Shaper / Booster

SA-1H - Infrared Remote Controllable Paging Horn for SA-Series

SA-1S - Infrared Remote Controllable Ceiling Speaker for SA-Series

SA-25 - Self Amplified Paging Control Unit with IR Remote

SA-IR - Infrared Remote for Self-Amplified Paging System

SA-TBA - Tile Bridge

SA-X12 - Self Amplified Paging Expander/Adapter

SC-911 - Strobe Controller

SL-2 - LED Strobe/Beacon Visual Indicator

SLP-1 - Single Line Paging Controller

SLP-4 - Single Line Paging Controller with CD Quality Westminster Chimes

SO-24 AK - Digital Phone Adapter Kit

SO-24A - Service Observation Unit

SR-1 - Single Line Loud Ringer and Door Chime

SR-IP - SIP Audible Ringer/ Visual Ring Indicator

SRC-1 - Secure Relay Controller

SV-5W - Speaker Volume Control

TBB-1B - Talk Battery Booster

TDR-1 - Time Delay Relay

Teleguard© Privacy Devices - Prevent Interruptions in Voice Communications, Fax and Data Transmissions

Tower Phones - ADA Compliant Tower Phones

TR-1 - Programmable Tone/Pulse Toll Restrictor

VCAM Series - Compact Color Video Camera Kit

VE-9X12 / VE-9X20 - Outdoor Enclosures

VE-ARSW - Command Center Cabinet

VE-LIGHT - Enclosure Lighting Kit

VE-MOUNT - Emergency Pool Phone Mounting Kit

VE-RMB - Retro-Fit Mounting Bracket

VE-Series - Surface Mount Boxes and Pedestals

VoIP Tower Phones - ADA Compliant VoIP Tower Phones

VR-1B - Universal Visual Indicator

W-3005 - Vandal Resistant Handsfree Video Doorbox

W-Series - Vandal Resistant Handsfree Doorboxes

ZPI-4 - Four Zone Paging Interface

Find Application Notes Alphabetically

1600A Series & E-30 Telephone Line Specifications

911 Operator Training Using the DLE-300

AES-2000 Expands to 288 Tenants with C-3000

AES-2000 Expansion Kit

AES-2000’s Share One CO Line

Americans with Disabilities Act

C-1000B Applications

C-1000B Expansion

C-1000B Installation on a DSL Line

C-2000B Controls a Second Door/Gate

C-2000B Expansion

C-250 and SRC-1 Provides Secure Control of 2 Relays

C-250 Controller with Keyless Entry

C-250 / LDB-3 / SLP-4 for Door Chime Over Audio System

C-4000 Copy Programming

CTG-2 and CTG-2A Wav Files of Touch Tones

CTG-2 Capture Data

DNA-510 for Mass Notification Messages / Alert Tones

DVA-3003 Expansion Kit

DVA Announcements Loaded From a PC

ES-1 Controls Door/Gate with 250+ Keyless Entry Codes

EWP = Enhanced Weather Protection

FAXJ-1000 Create “Internal” Calls

K-1200 “CO” and “No CO” Mixed Operation

K-12xx Directory Printable Form

K-1900-30 with Remote Door Control and Keyless Entry

K-1900-4 and K-1900-5 Contact Closure Dialing

K-1900-5 Provides Dialing from a Contact Closure

K-1900-5 Provides Dialing from an Audio Source

K-1900-9 Adds Speed Dialing to Any Analog Phone

K-1900-9 Forgot to Hang Up the Phone

K-2000-DVA Memory Chart

K-2000-DVA, RC-2A, RC-3 Compatibility

K-202-DVA Compatiblity with RC-2A and RC-3

K-6000-DVA Automated Voice Message Delivery System

LDB-3 Relay Deactivation with a Remote Switch

Lightning Surge Protection for Entry Systems

LSD-2 Units Share Fax, Phone, Alarm Panels

Lullaby Baby Announcer

PA-2A and PA-15 in Long Speaker Runs

PA-2A Won’t Ring After a Change in Phone Service

PA-30 with K-600F for Loud Ringing Priority Over Paging

Paging Comparison Chart

Paging Power Chart for Viking Amplifiers

Paging System Design

Pool Area Emergency Phones

Prison Inmate Visitation

Program Multiple Dialers or Hot Line Phones

PRX-2, PRX-4, PRX-5 Indicate a Valid Entry Code

RAD-1A Applications

RAD-AMP Diverts Calls to Multiple Phone Numbers

Replacements for Discontinued Proctor Products

Ring Your Phones to Announce Arrival

Ringer for Viking Telephones

SLP-1 Eliminate Feedback

SO-24A Programming Chart

SP437 Adds Keyless Entry to the C-250 Controller

Speakers Added While Retaining Amplifier Features

Speakers at Different Volumes from One Amplifier

Strobe Flashes when VoIP / Electronic Phone Rings

Strobe Light Applications

TDR-1 Activates a Relay with a Panasonic Doorphone

VoIP SIP System Compatibility List

Software Downloads

AES-2000 V5.0.7

CTG-2A V2.2.6845.24720

E-1600 Polling V1.0.3

Entry Logger V2.1.0

IP Programming V1.2.5

K-2000-DVA V2.3.0

K-6000-DVA V3.1.0

RC-4A Discoverer V2.1.6289.24394

SmartTerm V3.0.0

Wake Up Caller V1.0.5