ACA-1A - Viking Electronics

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Single Port Automated Call Attendant

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Product Details

The ACA-1A Automated Call Attendant provides a professional solution for increasing call handling capacity without adding costly staff. The ACA-1A answers promptly and courteously and allows callers to route themselves, with a touch tone phone, to an extension or department. Callers can interrupt the message at any time by dialing a single digit or extension. Callers without Touch Tone phones default to a live attendant.

The ACA-1A is a single-port Automated Attendant with a user recordable digital voice announcer. One minute of non-volatile digital memory is available to provide a greeting and a menu of up to 10 departments or extensions.


Applications

  • Increase call capacity without adding staff
  • Operator back-up during high-traffic hours
  • Use as the first level of a multi-level announcer with additional ACA-1A’s

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Features

  • Professionally greets and processes calls
  • Bilingual mode offers menu selection in two languages
  • Compatible with Centrex, PABX, Hybrid, Key and many other systems
  • Processes approximately four calls per minute (stackable for greater capacity)
  • Separate announcements for greeting / menu, confirmation and busy message
  • Remote or local recording
  • Non-volatile memory
  • Stores up to (9) 16 digit speed dial numbers and (1) 32 digit number
  • Record announcements with a standard carbon handset or tape player
  • Blocks 8+ and 9+ dialing
  • Touch tone interruptible announcement
  • CPC disconnect detection
  • Programmable ring delay
  • Programmable hookswitch flash timing

Specifications

  • Power: 120VAC / 12VDC 500mA UL listed adapter provided
  • Shipping Weight: 2.2 lbs (1.0 Kg)
  • Temperature: 32°F to 90°F (0°C to 32°C)
  • Humidity: 5% to 95% non-condensing
  • Hook Switch Flash: 512 ms +/- 50 milliseconds
  • Busy Detect Cadence: 200ms – 300ms or 450ms – 550ms on / off
  • Dialing Speed: Normal – 120ms on / off, Fast – 60ms on / off
  • Answer Message Default Time-out: 6 seconds
  • Busy Message Default Time-out: 2.5 seconds
  • Message Length: 1 minute
  • Sampling Rate: 64K (equivalent)
  • Connections: (1) RJ11 jack, (1) 3.5mm (1/8″) tape jack, (1) modular handset jack

Certifications

  • FCC Part 68
  • FCC Part 15