Single Port Automated Call Attendant
Model: ACA-1A
Product Details
The ACA-1A Automated Call Attendant provides a professional solution for increasing call handling capacity without adding costly staff. The ACA-1A answers promptly and courteously and allows callers to route themselves, with a touch tone phone, to an extension or department. Callers can interrupt the message at any time by dialing a single digit or extension. Callers without Touch Tone phones default to a live attendant.
The ACA-1A is a single-port Automated Attendant with a user recordable digital voice announcer. One minute of non-volatile digital memory is available to provide a greeting and a menu of up to 10 departments or extensions.
Applications
- Increase call capacity without adding staff
- Operator back-up during high-traffic hours
- Use as the first level of a multi-level announcer with additional ACA-1A’s
Features
- Professionally greets and processes calls
- Bilingual mode offers menu selection in two languages
- Compatible with Centrex, PABX, Hybrid, Key and many other systems
- Processes approximately four calls per minute (stackable for greater capacity)
- Separate announcements for greeting / menu, confirmation and busy message
- Remote or local recording
- Non-volatile memory
- Stores up to (9) 16 digit speed dial numbers and (1) 32 digit number
- Record announcements with a standard carbon handset or tape player
- Blocks 8+ and 9+ dialing
- Touch tone interruptible announcement
- CPC disconnect detection
- Programmable ring delay
- Programmable hookswitch flash timing
Specifications
- Power: 120VAC / 12VDC 500mA UL listed adapter provided
- Shipping Weight: 2.2 lbs (1.0 Kg)
- Temperature: 32°F to 90°F (0°C to 32°C)
- Humidity: 5% to 95% non-condensing
- Hook Switch Flash: 512 ms +/- 50 milliseconds
- Busy Detect Cadence: 200ms – 300ms or 450ms – 550ms on / off
- Dialing Speed: Normal – 120ms on / off, Fast – 60ms on / off
- Answer Message Default Time-out: 6 seconds
- Busy Message Default Time-out: 2.5 seconds
- Message Length: 1 minute
- Sampling Rate: 64K (equivalent)
- Connections: (1) RJ11 jack, (1) 3.5mm (1/8″) tape jack, (1) modular handset jack
